Finally Some Good Service

My battle with UdderCovers has taken a nice turn and none of the credit should go to them! If you google "Kaleb Pierce Milk Bands LLC" one of my posts is on the first page of results!!!
Someone saw me complaining on BabyCenter and took action!

A company has offered to replace my cover with one of nursing covers.I did some research and feel comfortable at least trying their product out. From what I can tell there is at least more stitching involved in keeping their boning inside the fabric. I chose to have them send me the Black Eyelet! I haven't seen the product in person yet, but I will let everyone know what I think as soon as it arrives.

The best part of this story is that this wasn't even their problem and they are coming in to fix it! Ah, if only more companies would be willing to actually take care of customers concerns! Really this just goes to show the power of Moms on the internet. I am not sure if this would have happened before our age of technology.

An Apology?

Within minutes of sending my email... I got this in response.

Hi Sarah,

We are sorry you child got hurt. As a father, I always check products used around my children to ensure their safety on a regular basis and I would hope other parents would do the same. I will look into what we can do to improve our product and thank you for letting us know. Again we are truly sorry. Thank you.

Sincerely,

Kaleb Pierce

Milk Bands LLC

Does that sound backhanded to anyone else?

UdderCovers Response

After giving UdderCovers a month and a half to get back to me... I got impatient realized they were never going to even acknowledge my email or concerns. So I wrote them again!


Did my angry and concerned letter fall on deaf ears?!! I am still hurt. It is adding to my pain, that you don't even care to apologize or acknowledge my concerns.
Please at least respond in some way.
Still concerned!
Sarah

This was their response... 

Hi Sarah,

What would you like from us? You used a promo code that brought the nursing covers down to $0 and only paid shipping fees.  What is fair as you did not really purchase the covers to start with and only paid for shipping?

Kaleb

Milk Bands LLC

After talking with Andrew, I decided to write them back.... Is this on track?? What do you think???

I was really excited. I loved your product. I was going to buy more (at full price!) And then, without warning... You almost took my son's eye out!!!! I want to hear that you are going to be using better materials to make your covers. Or be doing more stitching to keep that boning inside! I want to hear that you are going to improve your product! I want an apology, granted I know that will never happen. I want to know that you care about your products and the people who are using them! (I am not asking for anything from you again... as I don't trust you)
If this wasn't clear enough for you, I want your product fixed for other people... I cannot bear the thought of what could have happened if my son's eye had been open.