UdderCovers Response

After giving UdderCovers a month and a half to get back to me... I got impatient realized they were never going to even acknowledge my email or concerns. So I wrote them again!


Did my angry and concerned letter fall on deaf ears?!! I am still hurt. It is adding to my pain, that you don't even care to apologize or acknowledge my concerns.
Please at least respond in some way.
Still concerned!
Sarah

This was their response... 

Hi Sarah,

What would you like from us? You used a promo code that brought the nursing covers down to $0 and only paid shipping fees.  What is fair as you did not really purchase the covers to start with and only paid for shipping?

Kaleb

Milk Bands LLC

After talking with Andrew, I decided to write them back.... Is this on track?? What do you think???

I was really excited. I loved your product. I was going to buy more (at full price!) And then, without warning... You almost took my son's eye out!!!! I want to hear that you are going to be using better materials to make your covers. Or be doing more stitching to keep that boning inside! I want to hear that you are going to improve your product! I want an apology, granted I know that will never happen. I want to know that you care about your products and the people who are using them! (I am not asking for anything from you again... as I don't trust you)
If this wasn't clear enough for you, I want your product fixed for other people... I cannot bear the thought of what could have happened if my son's eye had been open.