Here is my very first angry email for a company. Along with this the company recieved 9 photos of both Landon and my Uddercover.  You can see a few of the photos here.
http://www.facebook.com/album.php?aid=200758&id=624988073&l=95ff2540b6

Dear Customer Service Department,


I was very excited to hear about Uddercovers! Even more so when I found a code to get one for a discounted price. The deal seeker in me couldn't help it, I ordered 2! I have been using them regularly since my son Landon's birth, 7 weeks ago. Your product has given me a freedom I didn't have with my first 2 children. I loved my Uddercover and since Landon's birth we haven't left home without it. I have been asked countless time about my Uddercover, and each time I PROUDLY shared about your product. Even yesterday, I shared about how great I thought my Uddercover was.

I will not be doing that any longer!!! I had no idea that Uddercover could be a dangerous product. Or that I could potentially take my son's eye out..

After my most reccent feeding...In order to burp my son, I lifted my cover and pulled it to the side of my son and then down. My normally quiet and happy son, let out a blood curdling scream. When I looked down at my screaming son, to my horror, I found blood. There was a scratch on his face. It went from above his eye to the side of his cheek. Luckily it missed his eyeball!

I had no idea how I could have hurt him at first... and then I looked at my Uddercover!! The boning that is supposed to be a helpful way to peak at my son while feeding him was poking out! And not only 1 piece of boning but 2 pieces!

I have taken the liberty of attaching photos of Landon and of your faulty product also known as my Uddercover. I thought that maybe you would want to see proof of what your product has done to my sweet son, Landon.

I am frustrated. I am hurt. And I am filled with guilt that I hurt my son right after giving him exactly what he needed. How could you have done that to a new mother?

I have followed your care directions to a "T." My Uddercover is only 7 weeks old, surely it should not be worn out already. Especially since I have 2 different Uddercovers and only use them when I am away from home and feel the need for added privacy.

I am assuming that it wasn't your intention to hurt precious babies, like my darling Landon. And that it is your desire to be helpful to mothers that are just settling in to life with their new babies.

I am filled with questions. Why isn't your product reinforced more? Are you using faulty materials to make your product? Are your care instructions mistaken? Did you test your product to see how well it would hold up?

It is my current opinion that you are cutting corners somewhere. My experience says that, at the very least, you have not tested your product enough and are not informed as to what your product could do to these new little people.

I will no longer be using your product! From this point on, my once loved and bragged about Uddercover will be gathering dust... instead of being the advertising that it could have continued to be. I will also make it a point to share about my experience with your product. I am sure that my friends that are expecting new ones of their own will be very interested in my experience.

I am hopeful that you will find a way to make me a happy mother once again. And that you will find a way to protect these innocent children from harm. For that is all that a new mother is trying to do. Protect her child from harm. It is also exactly what I didn't do today. I harmed my baby with your product.



Sarah Chandler

(I placed my real contact information here)

PS I am hoping to hear from you soon. So that I can at the very least tell my family and friends that you as a company are trying to improve.